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Privacy policy

Personal Information we collect in connection with your use of EllaandRoss.com: name, email, telephone number, payment information

Your Personal Information is used to send you your order, to process and collect your payment and to send you promotional marketing, including updates and special offers which you can opt out of at any time. You will receive emails concerning your order fulfillment and shipping.

EllaandRoss.com does not share your personal information with anyone except in the financial processing of your payment and in the delivery of your order.

General Information we collect when you visit us may include, browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and pages visited on EllaandRoss.com

Free Shipping On All Qualifying Orders.

Free shipping is available in all major metropolitan Canadian cities as well as select postal codes. Small Parcel delivery will be completed by UPS, FedEx, or Purolator. Depending on your order multiple cartons may arrive. For items shipped small parcel, you will receive your tracking number in order to track your package.

Returns

Our mission is to help you find your style with our vast range of products. We offer easy returns within 14 days of delivery, simply contact our Customer Service team with your order details to begin. Please make sure that your items are in as-new condition and are returned in the original packaging. All returns must be made with the original packaging, otherwise, a repackaging fee will be applied. Returns will incur a standard return shipping fee.

Once the item is received back it will be inspected by our quality and assurance team to verify its as-new condition. Refunds will be issued after verification is complete.

If an order is received damaged or incomplete, please inform a member of our team within 3 business days and leave the contents unassembled.

Non-returnable items:
Custom made or special order items
Assembled and/or modified items
Items without original packaging

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Free Shipping On All Qualifying Orders.

Returns